Privacy Policy

1. Introduction and Scope

Welcome to qqrp's Privacy Policy. This document explains how qqrp ("we", "us", "our", or "the Company") collects, uses, stores, shares, and protects your personal information when you use our online gaming platform (the "Platform"). We are committed to protecting your privacy and ensuring the security of your personal data in accordance with international data protection standards and best practices.

This Privacy Policy applies to all users of the qqrp Platform, including visitors who browse our website without registering, registered account holders who deposit funds and play games, and anyone who interacts with our customer support services. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

If you do not agree with any provision of this Privacy Policy, you must immediately discontinue use of the Platform and refrain from creating an account. We reserve the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify users of material changes via email or prominent notice on the Platform, and your continued use following such notification constitutes acceptance of the updated Privacy Policy.

2. Information We Collect

qqrp collects various types of personal information to provide, maintain, and improve our gaming services, ensure platform security, comply with legal obligations, and deliver personalized user experiences. The categories of information we collect include:

2.1 Information You Provide Directly

When you register for a qqrp account, you voluntarily provide personal information including:

• Identity Information: Your full legal name as it appears on your Indonesian KTP (Kartu Tanda Penduduk), date of birth, place of birth, nationality, and gender.
• Contact Information: Your email address, mobile phone number, residential address including street address, city (such as Jakarta, Surabaya, Medan, Bandung, Bali), province, and postal code.
• Account Credentials: Your chosen username, password, and security questions/answers used to protect your account.
• Financial Information: Bank account details for Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, Bank Danamon), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), and payment transaction history.
• Verification Documents: Government-issued identification documents such as your KTP, utility bills, bank statements, or selfie photos required for KYC (Know Your Customer) age and identity verification.
• Communications: Any information you provide when contacting customer support via live chat, WhatsApp, email, or in-app messaging, including support tickets, complaint details, feedback, and correspondence.

2.2 Information We Collect Automatically

When you access and use the qqrp Platform, we automatically collect technical and usage information including:

• Device Information: Device type (smartphone, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, device identifiers (IMEI, UDID), and mobile network operator (Telkomsel, Indosat Ooredoo, XL Axiata, Smartfren).
• Connection Data: IP address, geographic location (city and country level, not precise GPS coordinates), time zone (WIB, WITA, WIT), internet service provider, and network connection type (WiFi, 4G, 5G).
• Usage Data: Pages visited, features accessed, games played, bet history, deposit and withdrawal patterns, session duration, click paths, referral sources, and timestamps of all platform activities.
• Cookies and Tracking Technologies: We use cookies, web beacons, local storage, and similar technologies to recognize your device, maintain your login session, remember your preferences, analyze platform usage, and deliver personalized content. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.

2.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors (banks and e-wallet providers) who confirm transaction details, identity verification services that validate your KYC documents, fraud prevention agencies that screen for suspicious activity, and affiliate partners who refer you to qqrp. We combine this third-party information with data we collect directly to enhance security, prevent fraud, and improve service quality.

3. How We Use Your Information

qqrp uses your personal information for the following legitimate business purposes:

We process your personal data only when we have a valid legal basis: (a) Contract Performance - processing is necessary to fulfill our Terms & Conditions and provide gaming services; (b) Legal Compliance - processing is required to comply with anti-money laundering laws, age verification requirements, tax regulations, and gaming licenses; (c) Legitimate Interest - processing is necessary for fraud prevention, platform security, customer support, and business analytics; (d) Consent - you have explicitly agreed to processing for specific purposes such as marketing communications.

4. How We Share Your Information

qqrp does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of third parties under strict confidentiality obligations:

• Payment Processors: We share necessary financial information with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals. These processors handle your data according to their own privacy policies and applicable banking regulations.
• Identity Verification Services: We share KYC documents (KTP, proof of address, selfie photos) with third-party identity verification providers to confirm your age, identity, and residential status as required by gaming regulations and anti-fraud measures.
• Game Providers: We share limited gameplay data (bet amounts, game outcomes, timestamps) with game software providers such as Pragmatic Play, Evolution Gaming, NetErt, Microgaming, and Pocket Games Soft for game operation, RTP calculation, and fairness auditing purposes.
• Customer Support Tools: We use third-party live chat, ticketing, and communication platforms to deliver customer support services, which may involve sharing your contact information and support conversation history with these service providers.
• Legal and Regulatory Authorities: We may disclose your information to law enforcement agencies, regulatory bodies, courts, or government authorities when required by law, subpoena, court order, or official investigation, or when necessary to protect our legal rights, prevent fraud, or ensure platform security.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the business transaction, subject to the same privacy protections outlined in this policy.

5. Data Security Measures

qqrp employs industry-leading technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption, the same technology used by banks and financial institutions. All stored personal data and financial information is encrypted at rest using AES-256 encryption standards.
• Access Controls: We implement strict role-based access controls ensuring that only authorized personnel with legitimate business needs can access personal data. All employee access is logged, monitored, and regularly audited. Multi-factor authentication is required for administrative access to sensitive systems.
• Secure Infrastructure: Our platform is hosted on secure servers with enterprise-grade firewalls, intrusion detection systems, DDoS protection, and continuous security monitoring. All systems are regularly patched and updated to protect against known vulnerabilities.
• Data Minimization: We collect and retain only the minimum personal information necessary to provide our services and comply with legal obligations. We regularly review data holdings and securely delete information that is no longer required.
• Employee Training: All qqrp employees receive regular training on data protection, privacy practices, and security protocols. Employees are bound by confidentiality agreements and face disciplinary action for privacy violations.
• Third-Party Audits: We engage independent security firms to conduct regular penetration testing, vulnerability assessments, and compliance audits of our systems and practices.

Despite our best efforts, no security system is impenetrable. While we implement robust safeguards, we cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access to your account.

6. Data Retention

qqrp retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: We retain all account information, transaction history, gameplay records, and communications for the duration of your account's active status and for 7 years following account closure to comply with Indonesian financial regulations, anti-money laundering laws, and gaming license requirements.
• KYC Documents: Identity verification documents (KTP, proof of address, selfie photos) are retained for 7 years following account closure as required by customer due diligence and anti-fraud regulations.
• Financial Records: Deposit, withdrawal, and transaction records are retained for 10 years to comply with tax laws, accounting standards, and financial audit requirements.
• Marketing Communications: If you opt-in to marketing communications, we retain your contact preferences until you unsubscribe or request deletion, after which we maintain a suppression record to ensure we do not contact you again.
• Technical Logs: Server logs, IP addresses, and usage data are typically retained for 90 days for operational troubleshooting and security monitoring, unless longer retention is required for fraud investigation or legal proceedings.

After the applicable retention period expires, we securely delete or anonymize your personal information using industry-standard data destruction methods. Anonymized data that cannot be linked back to you may be retained indefinitely for statistical analysis and business intelligence purposes.

7. Your Privacy Rights

As a qqrp user, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you, including account details, transaction history, verification documents, and communications. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
• Right of Rectification: You may update or correct inaccurate personal information through your account settings or by contacting customer support. We will verify your identity before processing correction requests to prevent fraudulent changes.
• Right of Deletion: You may request deletion of your personal information, subject to our legal retention obligations. If we are required to retain certain data for regulatory compliance (e.g., financial records, KYC documents), we will inform you of the specific retention period and the legal basis for continued storage.
• Right to Restrict Processing: You may request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of disputed data or investigate a complaint.
• Right to Object: You may object to processing of your personal information for direct marketing purposes at any time by clicking "unsubscribe" in marketing emails or adjusting your account communication preferences. You may also object to processing based on legitimate interests by providing specific reasons why you believe such processing infringes your rights.
• Right to Data Portability: You may request that we transfer your personal information directly to another service provider in a structured, machine-readable format, where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact our customer support team via live chat, email, or in-app messaging. We will respond to your request within 30 days and may require additional information to verify your identity before processing sensitive requests. If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

8. Cookies and Tracking Technologies

qqrp uses cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your user experience, maintain login sessions, remember preferences, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on return visits.

We use the following types of cookies:

• Essential Cookies: Required for core platform functionality such as account login, session management, security authentication, and payment processing. These cannot be disabled without breaking the Platform.
• Performance Cookies: Collect aggregated usage statistics to help us understand how users interact with the Platform, identify technical issues, and improve performance. These cookies do not identify you personally.
• Functionality Cookies: Remember your preferences such as language selection, display settings, favorite games, and customization choices to provide a more personalized experience.
• Marketing Cookies: Track your activity across sessions to deliver relevant promotional offers, measure advertising effectiveness, and prevent repetitive ad displays. These require your consent before being deployed.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive warnings before cookies are stored. However, disabling essential cookies will prevent you from using key Platform features including account login and payment processing. Disabling non-essential cookies may limit personalization but will not affect core gaming functionality.

9. International Data Transfers

qqrp operates internationally and may transfer, store, or process your personal information in jurisdictions outside Indonesia, including countries that may not offer the same level of data protection as Indonesian law. When we transfer data internationally, we implement appropriate safeguards including:

• Standard contractual clauses approved by international data protection authorities
• Ensuring recipient countries have adequate data protection laws recognized as equivalent to Indonesian standards
• Obtaining your explicit consent for transfers to countries without adequate protections
• Implementing enhanced security measures and encryption for all cross-border data flows

By using the qqrp Platform, you acknowledge and consent to the transfer of your personal information to countries outside Indonesia for the purposes outlined in this Privacy Policy.

10. Children's Privacy

qqrp is strictly intended for users aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. All users must verify their age by submitting a valid Indonesian KTP (Kartu Tanda Penduduk) showing their date of birth before they can deposit funds or place bets. If we discover that we have inadvertently collected personal information from a minor, we will immediately delete such information and permanently close the associated account. Parents or guardians who believe their child has provided personal information to qqrp should contact us immediately at [email protected] (displayed as plain text).

11. Changes to This Privacy Policy

qqrp reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify users of material changes via email to the address associated with your account, prominent notice on the Platform homepage, or in-app notification. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Platform following notification of changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our data practices, please contact our Data Protection Team:

• Email: [email protected] (please note: displayed as plain text, not a clickable link)
• Live Chat: Available 24/7 via the in-platform chat widget for immediate assistance
• WhatsApp Support: Contact during business hours 08:00 - 24:00 WIB daily
• In-App Messaging: Submit privacy-related tickets through your account dashboard

We aim to respond to all privacy inquiries within 5 business days. For urgent data security concerns, please use live chat for the fastest response. We take your privacy seriously and are committed to resolving any concerns promptly, transparently, and in accordance with applicable data protection laws.